As soon as your order is shipped, you will receive an email containing your tracking number. This will allow you to track your package in real-time directly on the carrier's website. If you cannot find this email, please check your spam folder.

We ship your orders within 1 to 3 business days after validation. Once your package is taken over by our carrier, allow an average of 6 to 10 business days for delivery, depending on your country of residence.

We deliver to the vast majority of countries worldwide. If you have any doubts about the availability of delivery to your country, please do not hesitate to contact us directly at velaineparis@outlook.fr and we will do our best to assist you.

We accept returns within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original condition with all tags attached. To initiate a return, please contact us at [your email] with your order number.

Our pieces are generally true to size. We recommend consulting the size guide available on each product page. If you are unsure between two sizes, we advise you to take the larger size. Our team is available to help guide your choice.